Google faces lawsuit in U.S. for allegedly selling defected Pixel smartphones

Google’s Pixel smartphones are defected with microphone issues

Google’s Pixel smartphones are defected with microphone issues

This week two Pixel owners, Patricia Weeks and Waleed Anba, filed a proposed class action suit in federal court in San Jose, Calif. against Google for the allegedly defective microphones.

The issue as explained in the lawsuit reads, "The defect compromises the phone's core functionality, preventing consumers from communicating by voice call and from using features like Google Assistant".

"Despite receiving hundreds of complaints shortly after launch - and admitting the phones have a "faulty microphone" - Google continues to sell the Pixel phones without telling purchasers about the microphone defect".

Google did appear to take the original reports of microphone problems quite seriously a year ago, going so far as to replace phones which exhibited the issue.

Google's support agents reportedly acknowledged the defects with the microphone, according to a Guardian report. The search giant also said that only 1% of its Pixel devices sold were affected with this hardware problem. The complaint argues that fix, refund, or replacement with non-defective merchandise would have been the correct course of action and that Google still continues to knowingly sell phones that may be affected by the defect without disclosing that fact to its customers. An employee on Google's support forums attributed the problems to "a hairline crack in the solder connection on the audio codec", and said the problem could come and go depending on the temperature of the phone or the way it's being held.

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The original Google Pixel premiered to great fanfare in 2016.

The original Pixel phones were meant to showcase the very best of Google's Android software, and were meant to help Google better compete with Apple's iPhone. The suit claims that Google purposefully precluded customers from accessing warranty benefits by performing "futile repairs".

Previous year saw Google introduce updated versions of the phones - the Google Pixel 2 and Pixel 2 XL - which were a critical success.

Fortune has reached out to Google and will update this story with its response if it provides one.

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