British Airways Passengers Detail Hellish, 72 Hour Flight From Orlando

Passenger Daisy Dixon 14 sleeps on JFK's Terminal 7 floor while waiting to leave

Passenger Daisy Dixon 14 sleeps on JFK's Terminal 7 floor while waiting to leave

A British Airways flight that left over 200 passengers stranded at New York's John F. Kennedy Airport finally landed in London on Sunday - three days after it left Orlando, Fla.

British Airways Passengers were forced to wait 3-days so they could get back to the UK.

"It was the journey from hell when it was supposed to be a holiday on a lifetime that we'd saved up for years to go on".

"Cannot believe our children had to sleep on the floor of an airport terminal for five and a half hours whilst you advise that you are looking after us", tweeted passenger Rosie Slater Watts.

"On arrival at JFK, first of all we had to wait until 06:00 ET for the BA staff to arrive and then told there was no food waiting and getting a hotel would be hard because the New York Marathon was on and everywhere was fully booked". British Airways Flight 2036 from Orlando to Gatwick on Thursday evening was delayed 24 hours and then diverted to JFK when the plane's wheels released at high altitude.

They were scheduled to depart from Orlando International Airport at 7.25pm on Thursday but ended up diverting to NY on Friday and taking off for London at 9.30pm on Saturday.

Many of those on the BA2036 flight said they were not offered accommodation by the airline while in JFK airport and were forced to sleep on the floor. After the "roughest one-and-a-half hours on a flight" Wilson said she'd ever experienced, they finally landed in NY but found themselves stranded at the airport terminal with nowhere to go. The passengers were all booked in hotels near the airport.

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Someone else wrote: "People are laying on the floor, and no staff are here to provide any information whatsoever".

"One mother asked where she could get formula for her seven-month-old baby and the reply was "it would be hard to find anywhere at this hour".

'@British_Airways 7-year-old cancer survivor, sleeping on the floor at terminal 7 JFK. "Thanks for nothing", he wrote. "British Airways is shocking".

Finally on Saturday, the airline sent a new aircraft as promised to JFK and the 200 passengers were taken off to their final destination - London. "Our aircraft diverted to NY on Saturday morning as a precaution, following a minor technical issue". We are sorry to our customers for the delay to their travel plans.

"We sent a relief aircraft out to NY on Saturday morning to get customers back to London Gatwick as quickly as possible".

"Customers were rebooked where possible and while there were limited hotel rooms available, our teams on the ground cared for customers in our first class lounge providing bedding, food and drinks to ensure they were comfortable during their stay".

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