7-Eleven is bringing cashier-less payments to its stores

7-Eleven to pilot new Scan & Pay mobile checkout feature

7-Eleven to pilot new Scan & Pay mobile checkout feature

"We want to provide customers the convenience of choice and a great experience however they want to shop with us", Gurmeet Singh, chief digital officer and chief information officer at 7-Eleven, told the AI & IoT Daily. The program also enables customers to automatically earn and redeem any available 7Rewards points or coupons. As of now, cashiers are still present at 7-Elevens and still have to handle hot food items and items like alcohol that require ID to purchase. About 50% of the US population lives within one mile of a 7-Eleven, the company said.

Supermarkets have traditionally been the leaders in self-scanning solutions, but convenience stores have been unexplored territory - until now.

7-Eleven is making more moves to go cashierless - or at least give customers the option to.

Since Amazon opened its first cashier-less Amazon Go store in late 2016, other retailers have been forced to grapple with how they'll compete with the convenience store of the future. Once you've paid, a confirmation QR code will let you scan it at the confirmation station by the door and go.

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7-Eleven has a total of 67,000 locations in 17 countries worldwide, including almost 12,000 in North America.

7-Eleven built the prototype in five weeks, then spent months testing it at the employee store at the chain's headquarters in suburban Dallas, he added. More than 60 percent of stores are franchised. The Seattle giant reportedly eyes opening as many as 3,000 Amazon Go stores by 2021.

Interestingly, the company's test found that once consumers get used to using the mobile scan and pay service, they are using it even during off-peak hours when there's no lines, Singh said. It is just one of several digital innovations the brand has focused on developing and implementing in the past few years, including introducing Apple Pay and Google Pay to all stores, and a 7-Eleven chatbot on Messenger.

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