O2 customers not able to use mobile data

O2 customers not able to use mobile data

O2 customers not able to use mobile data

O2 is investigating reports of issues when using 3G or 4G data, adding that "voice calls are working OK".

The network problems have affected more than O2 customers, hitting other services that rely on the data.

In a tweet, the network said that the issue lay with one of its third-party suppliers, and recommended that users switch to Wi-Fi wherever possible.

"Our technical teams are working on the issue with high priority".

Calls are still working, O2 said.

Because a worldwide technical glitch has led to the O2 data networks (including Tesco Mobile, Giffgaff and Lycamobile who use their service) to go down, and millions of people have been unable to use their data today.

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"We apologise for any inconvenience", the firm said, after problems were first reported at around 5.30am.

The Transport for London's electronic timetable service at bus stops relies on the O2 network, so this service is also down.

TFL said: "The company that updates the data to our network of Countdown Systems is now experiencing difficulties in providing this service".

In total, around 32 million customers are affected. "This issue is being investigated".

Some users also suggested that SMS messaging might not be working, too, leaving them unable to send texts. Our technical teams are working extremely hard to resolve this.

It is not clear when the issue will be resolved, but O2 said it would share further updates as soon as possible.

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