Australian banks, shops hit by telecoms outage

A map showing the outages across Australia

A map showing the outages across Australia

The spokesperson also said the cause of the problem is not internal but due to "one of [its] telecommunication providers". "We apologise to all of our customers who are inconvenienced by this", a CBA spokesman said.

It's taken hours but telco giant Telstra has managed to put most bank and retail customers caught out at ATMs and checkouts back online after an outage.

"We're now looking into an issue affecting services including Eftpos and access to ATMs", the company said in a tweet at 4:19pm AEST on Thursday.

The same issue hit St George Bank and Westpac. There are also issues for customers logging on to its CommSec site. The outage then cascaded into a higher number of calls than usual into its call centre. "We'll provide another update when we know more", Telstra said in a post on social media.

"Our teams are communicating with external providers on when services will be restored & we'll keep you updated".

Banks including the Commonwealth, Westpac, NAB and ANZ have confirmed they're also having issues with ATMs, Eftpos and logins to online banking services.

The problems at this stage do not appear to be affecting all customers, with a Sydney CBD fringe Hicaps user telling iTnews services were working normally.

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Westpac said that some branches, ATMs and services in Sydney were non-operational due to a broader network failure in the region.

'EFT payments over $100 & Agency payments over $200, Bank@Post withdrawals, deposits and balance enquiries are affected, ' it said.

'How can we rely on your services when all our cards are declined?

Australia Post has also confirmed that Eftpos and other banking services are now disrupted, blaming a "supplier issue". "Rest assured we are urgently looking into this and will have further updates soon", the company wrote on Twitter.

The Telstra network outage may affect people attempting to use EFTPOS machines, where they are presented with an error code x8.

- CommBank (@CommBank) July 11, 2019@CommBank hi I manage a business and both of our eftpos machines have just gone down and your phone line goes straight to a message. I've already tried calling and been on hold for over 30 minutes.

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